You’ve Been Served
Samsung ’s in-home or in-office service is just another way the tech giant is giving back to customers JOHANNESBURG, South Africa, 15 August 2018 – In today’s fast-paced world most people are becoming more familiar with the joys of shopping online and getting a package delivered with a coveted fashion item or household groceries is becoming the norm. The convenience and lure of receiving something brand new by simply clicking a button also means that customers are beginning to expect low-admin service from their favourite brands. Richard Chetty, Director of Services for Samsung South Africa, says, “We are well aware that the true experience of a brand happens when customer service exceeds expectations. This is why we’ve taken as much pain out of the process of getting a product or device repaired as possible.” Launched in December last year, Samsung ’s Mobile Repair Vans are on call for users, who can opt to have repairs done at their home ...