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  By Marius Wessels, Manager: Professional Services for SYSPRO Africa   In the fast-paced world of manufacturing, staying ahead of the competition requires constant adaptation and optimisation. Tempting as it is to stick to the ‘ if it ain’t broke don’t fix it ’ credo, one crucial aspect of maintaining a competitive edge lies in regularly updating Enterprise Resource Planning (ERP) systems.   The investment in an ERP system is a significant one for any manufacturer, and it takes time, effort and resources to get an out-of-the-box system customized and tailored to the business’s requirements. Combine this with the costs of maintaining on-premise systems, and it’s easy to understand why many manufacturers are reluctant to incur additional costs and downtime for system updates or upgrades.   Keeping up with features and functionality   Regular ERP updates are an essential part of keeping any ERP system operating at maximum capacity. Regular ERP system updates intro...

Providing customer support in an age of POPI By Menwil Gordon, Support Manager at SYSPRO Africa When dealing with business software, technical problems and software issues are unfortunately unavoidable and do arise from time to time. These software issues and technical problems can impact organisations and cause severe disruptions to their operations. Due to the importance of business software today, these issues can lead to missed deadlines, production delays, and in the worst-case scenario, bring business operations to a complete halt. This can have serious consequences, resulting in reputational damage to the customer and impact their bottom line. Customer focus has and always will be core component of SYSPRO’s corporate culture and providing ongoing support to our customers and end-users is an essential part of our business. Resolving these issues and providing a clear and simple solution that minimizes business interruption is vital, which is why our post-implementation ERP suppor...