Providing customer support in an age of POPI
Providing customer support in an age of POPI By Menwil Gordon, Support Manager at SYSPRO Africa When dealing with business software, technical problems and software issues are unfortunately unavoidable and do arise from time to time. These software issues and technical problems can impact organisations and cause severe disruptions to their operations. Due to the importance of business software today, these issues can lead to missed deadlines, production delays, and in the worst-case scenario, bring business operations to a complete halt. This can have serious consequences, resulting in reputational damage to the customer and impact their bottom line. Customer focus has and always will be core component of SYSPRO’s corporate culture and providing ongoing support to our customers and end-users is an essential part of our business. Resolving these issues and providing a clear and simple solution that minimizes business interruption is vital, which is why our post-implementation ERP suppor...