Vivo mobile furthers its dedication to a growing presence in South Africa
In line with Vivo’s continuous fast
growth in South Africa, vivo mobile opens its debut standalone service
center in Cape Town. The store, situated in Canal Walk, is the first after
purchase offering in the Western Cape providing multi-level customer support.
“In 2021, Vivo placed fifth throughout
the market share of the global smartphone industry,” Explains Jeff Cao,
CEO of Vivo mobile South Africa. “Vivo also led the China smartphone market,
and, as our network extended to 10 further countries throughout Africa, our
business in South Africa continuously grew with doubled annual
growth.”
“This store is one of the most important service experience facilities
we’ve built in South Africa and it will play an important role in the
growth of Vivo South Africa for years to come,” adds Cao.
Along with its commitment to creating great products, Vivo is
unsurprisingly dedicated to leading service innovation and customer
satisfaction. Contrary to the general perception that the after-sales
service is still the Achilles Heel for the smartphone, vivo South Africa has launched a series of services to satisfy its customers’ expectations, which includes free collection and delivery, a one-hour
flash repair, and multi-value-add services like offering free labour on repairs to in-warranty or out-warranty
products.
At the start of 2022, in order to further optimize the service flow and
reduces wait times, Vivo South Africa introduced a door-to-door service in
Johannesburg, covering all vivo models. In conjunction with the ground-breaking
service, vivo is also one of the first to offer
Complimentary insurance for the devices. As Tony Shi, General Manager of
vivo South Africa says: “vivo customer care is always with you!”
Vivo is confident of its continued growth in South Africa: “By the
second half of 2022, we will be ready to fully open all our operator
channels,” continues Shi. “This includes comprehensive retail and online
channels.”
A momentous year for vivo as further devices are planned for rollout in
SA in the third quarter, additionally vivo will be celebrated as the
official smartphone sponsor for the 2022 FIFA World Cup.
Vivo is a technology company that creates great products based on a
design-driven value, with smart devices and intelligent services as its
core. The company aims to build a bridge between humans and the digital
world. Through unique creativity, vivo provides users with an increasingly convenient
mobile and digital life. Following the company’s core values, which include
Benfen*,
User-orientation,
design-driven value, continuous learning and team spirit, vivo has implemented a
sustainable development strategy with the vision of developing into a
healthier, more sustainable world-class corporation.
While bringing together and developing
the best local talents to deliver excellence, vivo is supported by a
network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai
and Xi’an, focusing on the development of state-of-the-art consumer
technologies, including 5G, artificial intelligence, industrial design,
imaging system and other up-and-coming technologies. Vivo has also set up
an intelligent manufacturing network (including those authorized by vivo),
with an annual production capacity of nearly 200 million smartphones. As of now,
vivo has branched out its sales network across more than 60 countries and
regions, and is loved by more than 400 million users worldwide.
*“Benfen” is a term describing the
attitude on doing the right things and doing things right – which is the
ideal description of vivo’s mission to create value for society.
Stay
informed of latest vivo news at https://www.vivo.com/en/about-vivo/news
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